The provisional calendar for MotoGP^TM is usually released before the year of the new season begins. This calendar is a provisional one and events are not confirmed unless otherwise stated.

There are various ways for you to get in touch with our customer support:
- Live-Chat
- Leave a message in our contact form
- Call us at +34 931 225 774
- Email us at [email protected]

If you see a red frame around the login fields, it means the login information entered is incorrect. Please click on “Forgot Password” at the top of the page and enter your email address; you will receive an email to reset your password.

However, if you have any questions, we recommend reaching out to our Customer Service team for further assistance at [email protected] or by phone at +34 931 225 774.

Some of our emails to you are bouncing, thus not allowing you to receive all our communications. Please re-validate your email address, or update a new one if the email address that is in your profile is no longer valid.

To change your email, you will have to contact our Customer Service to proceed with the change.

As long as there is availability, yes you can add ticket(s) to your purchase. Please be advised that you should contact us to ensure that your additional order will be included in your previous one.

Unfortunately, the Official MotoGP™ App cannot be used to view or access your tickets.

Payments can only be made by credit card. If you experience any issues, please contact our customer service team.

Bank wire payments may be accepted under certain conditions.

We also offer an instalment plan, allowing you to pay in up to 7 separate payments. Click here for more information.

We offer an Instalment Payment Plan, allowing you to split the cost of your tickets into up to 7 payments. This flexible option means you don't need to pay the full amount in one go, making it easier to secure the best seats for your favourite event.

To use the Instalment Plan:
1. Select your tickets: Choose the event and tickets you wish to purchase.
2. Place an order above €200.
2. Select the instalment payment option at checkout and choose the number of instalments.
3. Complete your purchase: Follow the prompts to finalise your order.
4. You will receive further communication regarding your instalment progress via email.

Please note:
- A small percentage fee is applied depending on the number of instalments.
- The Instalment method is only available up to 91 days prior to the event.
- The availability of instalment payments may vary depending on the event and the time of purchase.

For more detailed information or assistance, click here to read our Terms & Conditions regarding the Instalment Plan, or contact our Customer Service team.

If you miss a scheduled instalment, you will receive an email notification, and your order status will be updated to “Instalment Problem.”

Please contact our Customer Service team as soon as possible, at [email protected] or by phone at +34 931 225 774, so we can help restore your payment plan. We will attempt to retry the payment using your existing card details. If your payment method has changed, we can also provide a secure payment link.

Important: If two consecutive instalments are missed, your order may be cancelled. In such cases, any payments already made—including any applicable fees—will not be refunded. We strongly recommend reaching out early if you need assistance.

You will need to contact our Customer Service team by email ([email protected]) or telephone (+34 931 225 774) and ask for an invoice to be sent to you by email. Before contacting Customer Service, we kindly ask that you create an account on our website. In order to prepare your quote, Customer Service will need to have the following information:

- Event
- Day of the tickets
- Amount of tickets
- Category of tickets

Orders will be confirmed as soon as payment has been received and confirmed.

These are the options to implement if your payment wasn’t successful:
- Use another credit card and try again
- Check with your bank or financial institution to ensure that international payments are allowed/activated
- Check with your bank that you have a 3DS authentication active in your CC
- Opt for a different payment method
- Get in touch with our customer service

Rest assured, you have not been charged. Once an order is in payment error status, the debit will not be retried. If you would still like to purchase those tickets, we kindly ask you to place a new order.

The currency charged to your card depends on the event. Please refer to the full list in point 5.8 of our Terms and Conditions. Do take note that should there be a discrepancy between the amount charged and the amount shown at check-out, this could be a result of fluctuating currency exchange rates.

Our selling price includes our service fees, which are here to guarantee you a reliable and high-quality service.

For any questions, please feel free to reach out to our Customer Service team.

Our selling price, including our handling fees, are here to guarantee you a reliable and high-quality service.

For any questions, please feel free to reach out to our Customer Service team.

There are various options available, including:
- Shipping
- Digital Tickets (E-tickets or Mobile Tickets)
- On-site collection

You will receive a confirmation email once your online purchase is completed. Please be sure to check your spam folder to ensure that you do not miss the email.

Some events offer the option of e-tickets and this option will be made available to you at the time of check-out.

We've got reduced-price child tickets available for most events. Just be aware that some age restrictions might apply, therefore please double-check before you complete your booking. Moreover, depending on the product category, there might be a few other restrictions to keep in mind. Check out the event page for all the details before you get your tickets!

Unfortunately, after confirmation and payment for tickets, cancellations are not accepted.

Yes, it is possible to modify your order and add more tickets.

Please contact Customer Service at [email protected] or by phone at +34 931 225 774, providing your order ID and a clear description of your request.

We provide adjoining seats for tickets of the same order, same type (e.g. number of days) and category (e.g. adult tickets).

If you have multiple orders and would like your group to be seated together, please contact our Customer Service team. We will note your request in our system and do our very best to accommodate it.

No, it is not possible to know or choose the exact location of your seat.

However, you can share your seating preferences when placing your order. While we cannot guarantee specific seats, we will do our best to accommodate your request based on availability.

An e-ticket is an electronic version of a paper ticket. When e-tickets are issued for an event, you will find yours under the Ticket section of your account. You will be advised by email when your e-ticket is ready for download, usually 5-7 days before the event.

Mobile tickets are digital passes accessible via a dedicated app, giving you quick and secure entry to the event.

You’ll receive an email closer to the event with all the details on how to download the app and access your passes once they’re ready.

E-tickets are digital tickets uploaded to your tickets.motogp.com account, while mobile tickets are digital tickets uploaded to a specific app. (Additional details about the app will be provided in the email notifying you that your tickets are ready).

For events that use electronic tickets, you will be able to download them as e-tickets from your tickets.motogp.com account about 5-7 days before the event.

When it’s time to download them, please:

1. Log in to your tickets.motogp.com Account

2. Click on My Tickets

3. Download your e-tickets (in PDF format)

You will receive an email when your e-tickets are ready to download. Once you’ve downloaded them, we strongly recommend to have a printed version and an electronic version of your e-tickets with you in order to avoid any issue at the access control.

Unfortunately, this is not possible.

You will have access to your e-tickets/mobile tickets 5-10 days before the event.

We will notify you once your e-tickets or mobile tickets are ready by email. This communication will include all the instructions on how to access and obtain your e-tickets or mobile tickets.

Your e-tickets will be accessible through your tickets.motogp.com account. Once logged in, you'll see a "download e-ticket" button ready to be clicked. After doing so, you'll be able to download the e-tickets.

Your mobile tickets will be sent directly to a designated app (details about the app will be provided in the email notifying you that your tickets are ready). It's crucial that the email associated with your account is accurate to ensure seamless integration with the app.

You are allowed to share your mobile ticket or e-ticket. However, please note that for mobile tickets, retrieval depends on the specific event and the mobile ticket technology used — so we cannot always guarantee we’ll be able to transfer the tickets successfully to someone else.

We recommend contacting our Customer Service team before sharing your ticket to confirm the options available for your event.

Yes, you can print your e-tickets once you download them.

Unfortunately, you can't.

You will first receive an email notifying you that your e-tickets or mobile tickets are ready. Once you receive this email, if you are still unable to view your tickets, please contact our Customer Service team, who will be more than happy to assist you.

Once the tickets have been received from the event organisers or the hospitality suppliers, they will be delivered to you via DHL. Each event has a different shipping timeline and you can check your invoice for the estimated delivery date.Do take note that tickets are usually delivered about 2-4 weeks prior to the event date, though there are certain races/ticket types that will deliver the tickets up to one week prior to the event. Should your race/ticket fall under this category, we will contact you to make arrangements for alternative options so as not to interfere with your travel plans. However, if you plan to depart earlier than 2 weeks before the event date, it is advisable that you contact our customer service team. This is to ensure that the arrangements to ship your tickets are handled correctly and efficiently.Once the tickets have been shipped, an email notification will be sent to you. This email includes a DHL tracking number and you can track the delivery of your parcel through this link. You will see the collection signature and name on the DHL website when your tickets arrive.

The delivery method depends on the product and the event organiser. Tickets will be either delivered via DHL Express or made available for on-site pick-up. Further information will be shared with you by email.

If you have any questions, please feel free to contact our Customer Service team.

No, this is not possible.

If you are unable to collect the tickets yourself, please contact our customer service team in advance and notify us of the person who will be collecting the tickets on your behalf. Tickets that are not collected will not be refunded.

If your tickets have not been sent out yet, you can still update the delivery address. Please make your request via email, and please note that the change will only be finalised once you receive a written confirmation from us.

Yes, you need to be present to accept the delivery. Please be sure to provide a delivery address where you will be present during the day, as DHL only delivers during daytime. It is essential that you are available to sign for the tickets, and it is highly recommended that you use your office address instead of your home address.

DHL’s policy is to deliver your order to the given address three times and should all three attempts fail, they will send the tickets back to us. We will send the tickets to you again when requested, but do take note that the additional shipping cost will be paid by you.

You will receive an email when your tickets have been shipped. This email contains a tracking code which you can use to follow the status of your package online.

If your tickets have yet to be sent out, you may change the delivery address. Please make your request for the change via email, but do take note that the change will not be official until you receive a written confirmation from us.

When the option of DHL shipping is not available, you will receive your tickets by collecting them at the event itself - otherwise called “Pick Up”. Should this be the case, you will receive an e-voucher in your account with which you will download and use to collect your tickets. This voucher contains necessary information as to how, where and when to collect your tickets, and it is made available in your tickets.motogp.com account about 1 week prior to the event. You will be advised by email when your e-voucher is ready for download. Do take note that you need to produce this e-voucher (printed or electronic) and a valid photo ID for collection.

An account balance is a form of compensation offered to ticket holders when the promoter offers a refund for an event that is cancelled, postponed or behind closed doors. If you choose this option, you will receive a refund as an account balance to your account for the value of your tickets booked on tickets.motogp.com. You can then use your balance to purchase tickets to events in the same currency as the one you originally purchased. Your account balance will be valid for 24 months from the issue date.

You will receive an email notification when your account balance is available in your tickets.motogp.com account. To view your balance, simply log into your account by clicking on My Account, and then click on “My Account Balance”. If you want to use your balance, just visit the event of your choice in the same currency* and select the product you wish to purchase, then select account balance as payment method.

*You may only use your account balance with events that are in the same currency as the one you originally purchased.

Yes. Your account balance will be valid for 24 months from the issue date.

Yes, you can use your account balance for as many events as you wish until it runs out provided that they are in the same currency as the event for which you originally purchased tickets.